Customer Service Boutique Officer H/F/X

Analyze products thoroughly to assess their repairability.
Ensure meticulous monitoring of repairs and relationships with suppliers.
Control the quality of repairs performed, ensuring compliance with the house's standards.

Reporting: After-Sales Service Direction

Produce accurate reports to ensure effective coordination with different teams.
Take initiatives to enhance product repairability.
Actively participate in detailed reviews and quality meetings to ensure the success of after-sales activity.

Prioritize customer-centric communication to effectively address their needs.

Enhance ties with business teams through information sharing and quality monitoring.

Proactively alert hierarchy to complex issues to ensure commitment adherence.

Expérience :

Minimum 5 ans dans un rôle similaire, idéalement dans l'univers du luxe.

Passion :

Un réel intérêt pour la mode et le luxe.

Sens du Service :

Une capacité à comprendre et anticiper les besoins de nos clients

Votre compréhension des besoins des clients est pointue.
Vous faites preuve d'un esprit d'initiative élevé.
Vous vous épanouissez dans le service client et aimez interagir avec une clientèle internationale.

Experience:

Minimum of 5 years in a similar role, ideally in the luxury industry.

Passion:

A genuine interest in fashion and luxury.

Service Orientation:

An ability to understand and anticipate the needs of our clients.

Your understanding of customer needs is sharp.
You demonstrate a high level of initiative.
You thrive in customer service and enjoy interacting with an international clientele.