Headhunter Fashion & Luxury

231 rue Saint Honoré
75001 Paris

T +33 1 81 70 52 26

Our team is available by appointment





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Customer Service Boutique Officer H/F/X

Paris | Permanent | 36/44K € Per Annum | Start date: Immediately |


We are a dedicated team shaping the future of the luxury sector by placing remarkable talents at the heart of our partner houses.

We are here to forge strong alliances and assist luxury brands in growing with the best talents.


Boutique Paris, triangle d'or

Desirable (what can make a difference)

Experience within a luxury or hospitality environment
Strong interest in niche perfumery, art, design, and literature


Fluent in French and English

Proficiency in a third international language is a plus: Japanese, German, Literary Arabic, Italian, Mandarin.

Our values

We firmly believe that diversity in all its forms - including gender, age, disability, national origin, culture, religious beliefs, and sexual orientation - is an asset to organizations.

It provides individuals with the opportunity to fully express and develop their talents, both individually and collectively.

This diversity also contributes to increasing our adaptability in a constantly changing world.

Meet & Match is committed to equal opportunities; we welcome applications from all qualified individuals and encourage everyone, without distinction, to join us in building the workplace of tomorrow.

Daily Job Routine

Analyze products thoroughly to assess their repairability.
Ensure meticulous monitoring of repairs and relationships with suppliers.
Control the quality of repairs performed, ensuring compliance with the house's standards.

Hierarchy & Organisation

Reporting: After-Sales Service Direction

Contribution & Impact

Produce accurate reports to ensure effective coordination with different teams.
Take initiatives to enhance product repairability.
Actively participate in detailed reviews and quality meetings to ensure the success of after-sales activity.

Prioritize customer-centric communication to effectively address their needs.

Enhance ties with business teams through information sharing and quality monitoring.

Proactively alert hierarchy to complex issues to ensure commitment adherence.


Expérience :

Minimum 5 ans dans un rôle similaire, idéalement dans l'univers du luxe.

Passion :

Un réel intérêt pour la mode et le luxe.

Sens du Service :

Une capacité à comprendre et anticiper les besoins de nos clients

Votre compréhension des besoins des clients est pointue.
Vous faites preuve d'un esprit d'initiative élevé.
Vous vous épanouissez dans le service client et aimez interagir avec une clientèle internationale.

Career Opportunities


Minimum of 5 years in a similar role, ideally in the luxury industry.


A genuine interest in fashion and luxury.

Service Orientation:

An ability to understand and anticipate the needs of our clients.

Your understanding of customer needs is sharp.
You demonstrate a high level of initiative.
You thrive in customer service and enjoy interacting with an international clientele.

Talent Path

M&M | HR | Business Direction | HR Director EMEA

Talent experience is essential for M&M

+ A dedicated consultant will accompany you throughout your talent journey.

Exchange and diagnosis
A personality test (highlighting your soft skills) will be proposed
You own the results, and you will receive an analysis from the consultant.

+ Verification of your professional background (reference check with your consent, diplomas, etc.)

+ Support until taking up the position (and trial period)
Annual review with M&M

Fondé en 2010
231 rue Saint Honoré 75001 Paris