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Headhunter Fashion & Luxury
231 rue Saint Honoré
75001 Paris
T +33 1 81 70 52 26
info@meetandmatch.fr
Our team is available by appointment
TALENTS MANAGEMENT
talents@meetandmatchhr.fr
FINANCIAL DEPARTMENT
finance@meetandmatchhr.fr
LEGAL DEPARTMENT
legal@meetandmatchhr.fr
DIRECTION COMMUNICATION/PRESSE
presse@meetandmatchhr.fr
Clienteling Manager H/F/X
Daily Job Routine
Incarnate and promote a customer-centric culture and appointment setting within the store.
Actively coach the team on the ground to seize sales opportunities.
Analyze customer-related performance and implement action plans to improve results.
Track customer profiles, behavior, and segmentation to identify new opportunities.
Support the team in implementing relevant customer contact strategies.
Organize training on customer relationship themes and associated tools.
Supervise customer relationship activities to achieve business objectives.
Manage customer gifts, in-store animations, and events.
Enhance welcome and trust in interactions with customers in-store.
Monitor the list of high-potential clients and implement retention strategies.
Collaborate with product experts to activate potential customers.
Handle specific requests from key clients.
Integrate and improve the use of Customer Relationship Management (CRM) systems by the team for main customer development.
Manage customer relationships within the store, in line with the local strategy.
Collaborate with stakeholders to optimize the use of available tools.
Hierarchy & Organisation
Integrated into the store's management committee
Cross-functional management of 100 employees
Contribution & Impact
Definition and management of individual and team objectives, ensuring alignment with business goals.
Encouragement of a positive team spirit and provision of motivating leadership.
Implementation of training programs focused on customer experience, policies, and product knowledge.
Management of team recruitment, assessment, and development, with the establishment of succession plans.
Mirror
Confirmed experience in customer relationship management and/or in the retail sector.
Advanced leadership skills, with the ability to motivate and coach a team.
Excellent understanding of CRM systems and customer strategies.
Ability to analyze data and implement strategies based on these analyses.
Excellent customer service skills and ability to create memorable experiences for customers.
Career Opportunities
Mobility: Headquarters or EMEA