Headhunter Fashion & Luxury

231 rue Saint Honoré
75001 Paris

T +33 1 81 70 52 26

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Clienteling Manager H/F/X

Paris | Permanent | 55/80K € per Annum | Start date: Immediately/April 2024 |


Our partner house, a leader in the fashion and luxury sector, is creating a position for a Clienteling Manager to strengthen relationships with the most valuable clients and continually enhance the in-store customer experience.


Haussmann - Grands Magasins -

Sunday presence appreciated 1 or 2 times per month.

Desirable (what can make a difference)

Confirmed experience in the fashion/luxury industry
International experience valued


Fluent in French and English

Proficiency in a third international language is a plus: Italian, Spanish, Literary Arabic, Japanese, Indian, Brazilian Portuguese, Mandarin ...)

Our values

We firmly believe that diversity in all its forms - including gender, age, disability, national origin, culture, religious beliefs, and sexual orientation - is an asset to organizations.

It provides individuals with the opportunity to fully express and develop their talents, both individually and collectively.

This diversity also contributes to increasing our adaptability in a constantly changing world.

Meet & Match is committed to equal opportunities; we welcome applications from all qualified individuals and encourage everyone, without distinction, to join us in building the workplace of tomorrow.

Daily Job Routine

Incarnate and promote a customer-centric culture and appointment setting within the store.
Actively coach the team on the ground to seize sales opportunities.
Analyze customer-related performance and implement action plans to improve results.
Track customer profiles, behavior, and segmentation to identify new opportunities.
Support the team in implementing relevant customer contact strategies.
Organize training on customer relationship themes and associated tools.
Supervise customer relationship activities to achieve business objectives.

Manage customer gifts, in-store animations, and events.
Enhance welcome and trust in interactions with customers in-store.
Monitor the list of high-potential clients and implement retention strategies.
Collaborate with product experts to activate potential customers.
Handle specific requests from key clients.

Integrate and improve the use of Customer Relationship Management (CRM) systems by the team for main customer development.
Manage customer relationships within the store, in line with the local strategy.
Collaborate with stakeholders to optimize the use of available tools.

Hierarchy & Organisation

Integrated into the store's management committee
Cross-functional management of 100 employees

Contribution & Impact

Definition and management of individual and team objectives, ensuring alignment with business goals.
Encouragement of a positive team spirit and provision of motivating leadership.
Implementation of training programs focused on customer experience, policies, and product knowledge.
Management of team recruitment, assessment, and development, with the establishment of succession plans.


Confirmed experience in customer relationship management and/or in the retail sector.
Advanced leadership skills, with the ability to motivate and coach a team.
Excellent understanding of CRM systems and customer strategies.
Ability to analyze data and implement strategies based on these analyses.
Excellent customer service skills and ability to create memorable experiences for customers.

Career Opportunities

Mobility: Headquarters or EMEA

Talent Path

M&M | HR | Business Direction | HR Director EMEA

Talent experience is essential for M&M

+ A dedicated consultant will accompany you throughout your talent journey.

Exchange and diagnosis
A personality test (highlighting your soft skills) will be proposed
You own the results, and you will receive an analysis from the consultant.

+ Verification of your professional background (reference check with your consent, diplomas, etc.)

+ Support until taking up the position (and trial period)
Annual review with M&M

Fondé en 2010
231 rue Saint Honoré 75001 Paris